Instructions on cancellation

Consumers have a 14-day right to cancel.

Right to cancel

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire 14 days from the day you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right to cancel, you must inform us (Bergzeit GmbH, Georg-Kaindl-Str. 1, 83624 Otterfing, Germany, service@bergzeit.de, Phone: 49 8024 902290) of your decision to cancel this contract by a clear statement (e.g., a letter sent by post or e-mail). You may use the attached model cancellation form, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.  We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; otherwise, you will not incur any fees due to such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having returned the goods, whichever is the earliest.

You shall send back the goods or hand them over to us or Bergzeit GmbH, c/oMS-Direct AG, Industriestr. 15, 87719 Mindelheim, Germany, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the goods' nature, characteristics, and functioning.

The right to cancel does not exist for the following contracts:

  • Contracts for the supply of goods that are made to the consumer’s specifications, i.e., non-, prefabricated goods made based on an individual choice of or decision by the consumer or are personalized.

  • Contracts for supplying sealed goods that are unsuitable for return due to health protection or hygiene reasons were unsealed after delivery.

  • Contracts for supplying sealed audio or video recordings or sealed computer software that were unsealed after delivery.

Model cancellation form

(If you want to cancel the contract, please complete the form below and return it to us.)

— To Bergzeit GmbH, Georg-Kaindl-Str. 1, 83624 Otterfing, Germany, service@bergzeit.de

— I / We(*) hereby give notice that I /We(*) cancel my/our (*) contract of sale of the following goods (*)/for the supply of the following service(*)

— Order number, order date (*) / received on (*)

— Name of consumer(s)

— Address of consumer(s)

— Signature of consumer(s) (only if this form is notified on paper)

— Date

(*) Delete as appropriate


BERGZEIT CUSTOMER SERVICE

Voluntary option to return up to 100 days after receipt

After the expiry of the legal right of cancellation, we offer a voluntary option to return the goods for 100 days from receipt, valid for all purchases. This return option allows you to withdraw from the contract even after the 14-day cancellation period has expired (see under Cancellation policy above) by returning the goods to us within 100 days of receipt (the day after receipt of the goods is considered the first day). Timely sending suffices to keep the deadline. A prerequisite for exercising the voluntary return option is that you only wear/try out the goods as you would in a retail store and return them in full in their original condition without damage to the original packaging. The voluntary return option is not available for gift certificates.

Compliance with the rules on the additional contractually granted right of return shall not affect the statutory right of withdrawal applicable to consumers and shall remain in force irrespective of the former.

Please provide sufficient postage for returns and mail to us (Bergzeit GmbH, c/o MS-Direct AG, Industriestr. 15, 87719 Mindelheim, Germany). For goods returned with postage due, we have to charge you an €18.00 fee